Privacy Policy

Coldge (“we”, “our”, or “us”) operates the Coldge mobile application and website (https://coldge.com). This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

By using Coldge, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who Can Use Coldge

Coldge is intended for students and educators affiliated with educational institutions.

• Users must register using a valid educational email address (e.g. .edu, .ac.ae, or equivalent).
• Coldge is generally intended for users 18 years and older.
• Users between 13 and 17 years old may use Coldge only with the consent of a parent or legal guardian.
• We do not knowingly collect personal data from children under 13. If you believe this has occurred, contact us immediately.

2. Information We Collect

A. Information You Provide

When creating an account or using Coldge, we may collect:

• Full name
• Username
• Educational email address (verified)
• Phone number (not verified)
• Profile photo
• Bio and profile information
• Messages and group chat content
• Media files (images, videos, documents)
• Events and posts created in the app

B. Information Collected Automatically

We may collect limited technical and usage information, including:

• Device type and operating system
• App version
• IP address
• Crash reports and diagnostics
• Usage analytics
• Push notification tokens

C. Contacts

• Coldge does not access your device’s address book.
• Connections are limited to contacts and interactions within the app.

3. How We Use Your Information

We use your information to:

• Provide and operate Coldge
• Verify eligibility and prevent abuse
• Enable messaging, groups, and events
• Send notifications and service updates
• Improve performance and reliability
• Enforce rules and moderate content
• Respond to support requests

4. Messaging & Data Storage

• Messages are not end-to-end encrypted
• Messages and media are stored securely on our backend
• Access to data is restricted and protected using industry-standard security practices
• Users may delete messages and delete their account, which removes associated data where legally and technically possible

5. Moderation & Safety

To maintain a safe environment:

• Content may be reviewed and moderated by Coldge administrators and in-app moderators
• Group chats may have user-assigned administrators
• Users can report chats, files and events
• Users can block other users
• Content that violates policies or laws may be removed

6. Third-Party Processing

• We use trusted third-party service providers to host data, deliver notifications, and provide analytics and diagnostics.
• These providers process data only on our behalf, under our instructions, and are required to protect your information.

7. Data Sharing

• We do not sell, rent, or share personal data with advertisers or third parties for marketing purposes.
• We may disclose information only if required by law or to protect the safety, rights, and integrity of Coldge and its users.

8. Data Retention

We retain personal data only as long as necessary to:

• Provide the service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Users may request deletion of their account and data at any time.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent where applicable

To exercise these rights, contact us at support@coldge.com.

10. Changes to This Policy

• We may update this Privacy Policy periodically.
• Changes will be posted within the app and on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at support@coldge.com.